What remains available
Account-linked study briefs, live URLs, generated personas, browser evidence, screenshots, agent traces, reports, exports, and share settings remain available while your account is active so you can reopen and audit previous work. Revoked share links stop providing report access.
Operational and support records
Security, error, latency, token, cost, and provider telemetry may be retained for a limited operational period needed to investigate incidents and measure reliability. Support requests may be retained while the issue is open and afterwards to document the resolution and prevent repeated problems.
Payments and legal records
Payment status, invoice references, transaction identifiers, refund records, and required business records may be retained by ABlaze, Dodo Payments, or other processors for the period required by tax, accounting, fraud-prevention, chargeback, and legal obligations. Full card details are not stored by ABlaze.
Requesting deletion
Email support@tryablaze.com from your account address with “Data deletion request” and the study or workspace IDs involved. We will verify ownership, disable relevant share links, and delete or irreversibly de-identify eligible account and study data. We aim to complete verified requests within 30 days.
Exceptions and residual copies
We may retain the minimum information required to satisfy law, prevent fraud, resolve disputes, enforce agreements, or document a completed deletion. Encrypted backups and provider logs may persist temporarily until their normal rotation, but are not restored for ordinary product use.
Account closure
Closing an account does not automatically erase records that must be retained. Before requesting closure, export any report you want to keep. We may ask you to resolve active studies, payment disputes, or outstanding support matters first.