Before execution starts
If payment succeeded but ABlaze has not started research or browser execution, contact us promptly. We will review cancellation and, where feasible, stop the study and arrange a refund through Dodo Payments.
After execution starts
Once research, browser sessions, or provider-backed work begins, the study is generally non-cancellable and non-refundable because capacity and third-party costs have been consumed. Closing the browser or leaving the workspace does not cancel a running study.
Service failure
If ABlaze cannot complete the purchased study because of an ABlaze or provider failure, we first retry or resume the work from stored evidence. If we still cannot provide a usable report within 24 hours of confirmed payment, you may choose one no-cost rerun, an account credit equal to the affected study, or a refund for the affected study.
This promise applies to failure of ABlaze or its execution providers. It does not apply when a customer-controlled surface is unavailable, blocks authorised automation, changes materially after launch, or cannot safely perform the declared action.
Customer-controlled surfaces
A refund is not normally available when supplied URLs are unavailable, block authorised automation, materially change, require undisclosed credentials, contain an unusable action path, or when the customer lacks permission to test them. We will show failures where possible and help identify a workable next step.
Duplicate or incorrect charges
Report suspected duplicate charges or a checkout total that did not match the confirmed configuration. Verified billing errors will be corrected. Currency conversion or bank fees charged outside Dodo Payments are controlled by the customer’s payment provider.
How to request help
Email support@tryablaze.com from the purchasing account within 14 days of the charge. Include the study ID, payment or invoice reference, reason, and requested resolution. We acknowledge requests within one business day. Dodo Payments may process approved refunds and display the final settlement timing. Nothing here limits mandatory consumer rights that apply in your location.